❓FAQ

How long does shipping take?
10-18 business days to USA. 
You'll get a tracking number 
by email once your order ships.

Do you ship worldwide?
Yes, we ship to most countries globally.

What payment methods do you accept?
We accept all major credit cards, 
PayPal, Apple Pay and Google Pay.

Can I return my order?
Yes — 30-day hassle-free returns. 
See our Return Policy for details.

My item arrived damaged. What do I do?
Email us at support@veltro.com 
with a photo and we'll fix it 
immediately.

How do I track my order?
You'll receive a tracking link 
by email once your order ships. 
You can also track at 
17track.net with your number.

Do you offer discounts?
Yes — sign up for our newsletter 
and get 10% off your first order.